Frequently asked questions

What are the costs?

  • Instant-Trace™ badge ($99 ea) with a minimum order quantity of 20 badges

  • Mobile Device (Tablet or Smart Phone) as Kiosk (Customer provided)

  • Instant-Trace™ App for Kiosk (Free)

  • Web Dashboard Cloud Service ($1/badge/month).

Why Instant-Trace over other options? Bluetooth/BLE vs UWB and Battery Life

If you’re investing in contact tracing and social distancing solutions, you want your data to be accurate and your social distancing alerts to be meaningful. For this to happen, your system needs to be capable of accurately measuring the proximity between users. Instant-Trace™ uses Ultra wideband technology with a proprietary distance measuring protocol and is far more accurate than devices using Bluetooth or Wifi. Unlike other Ultra wideband solutions, Instant-Trace™ doesn’t require daily or regular recharging,

How accurate are the badges at measuring distance?

If two users are facing one another in an open air environment the badges are accurate within +/- 6 inches at 6 feet.

How long does the battery last?

The batteries are commercially available CR2477 and will last for at least 2 months. The badges do not require daily or regular recharging. Replacement batteries are available for purchase on the Instant-Trace™ website.

How did your company figure out how to do this?

Fleetwood has been developing and manufacturing wireless low-power devices since 1970 and hospital badges for over a decade.  This product is a variation of other devices that we have made before.

Why did your company develop this?

First, Fleetwood’s corporate purpose is to honor God in all that we do, and we wanted to do everything in our power to help protect the most vulnerable from COVID-19.  Second, we wanted to make sure that our employees that are required to be on site to do their jobs were able to work in the safest and healthiest environment possible. 

What are the dimensions and weight of the employee badge?

The badge is 2.7” wide, 1.8” tall and 0.6” thick and weighs 1.6 ounces.

Will the badge work outdoors?

Yes, but the badge would need to be protected from dust, debris and water. It is not IP rated.

Are any repeaters or other types of hardware required? No

No.  The only requirement is that the kiosks can connect to cellular or wifi to send the badge data to the cloud when scanned at the end of the day.

How do you set-up the kiosk?

Your IT department will place at least one commissioned wifi or cellular enabled tablet on site and download the Instant-Trace™ app.

Does the system track location? No

The system was designed to measure the distance between badges. The badges can be deployed in a manner that provides limited location data.

Is the badge safe to wear?

Yes.  The Instant-Trace™ badge complies with Specific Absorption Rate (“SAR”) requirements defined in FCC part P2.1093.

Is the Instant-Trace™ badge certified in the United States and Canada?

Yes, the badge is FCC and IC certified. CE certification could be available upon request.

Can the tablet that is used for the kiosk be either Android or iOS?

We highly recommend iOS devices (iPad or iPhone). If you need to use Android, we recommend the Samsung Galaxy Tab A 8” Tablet. The Tab A is affordable and has been proven to work with the Kiosk app and the badge QR codes. For situations with many users scanning one after another, iOS devices have a slight scanning advantage.  You may also consider use cases where supervisors use their cellphones to scan user badges, however this has the disadvantage of requiring a brief presence to many people.

Is there any type of warning when the badge battery is low?

Yes.  The user will be notified at the Kiosk when they scan out and the administrator will be notified.

Is it an issue if an employee forgets to scan their badge?

It is best practice to have all users scan their badge at least daily, and we recommend the scan to be at the end of the work day. If a user forgets to scan, they should immediately scan when realized. The last scan time of every badge can be viewed in the Web Dashboard. NOTE: Badges that have gone over 10 days without being scanned (e.g. after a vacation) will not have the ability to timestamp new interactions. In this case, the employee or should scan the badge as they come onsite, and then continue the daily scanning process.

Can we use our own database?

We can provide access to a REST API and allow you to perform a daily download of your company's contact data from the web app. Access will be restricted via an API access token. We may be able to work with you on custom integration for a fee.

Can we turn off the flashing and vibrating? Yes

Yes. Alerts can be modified at the company or organization level. The flashing and vibrating can both be turned off or they can be turned off independently.

Can we modify what distance is considered "close proximity"? Yes

Yes. The default setting is six feet but it can be modified at the badge level.

Does the system produce false positives or false negatives?

Depending on the building design and building use it is possible that there could be false positives due to walls, structures, or other factors and false negatives due to electromagnetic interference, bodily interference, or other factors.

Is Instant-Trace™ patented?

There are multiple patents pending.

Are you adding distributors?

We are not adding channel partners at this time.

How long does it take to setup? One to Three Days

Setup time depends on the number of badges and kiosks deployed. Most customers can complete the setup within one to three days.

What is your privacy policy?

Click here to view the Instant-Trace™ privacy policy.